To create a troubleshooting ticket for Support:

1. On the map page, select your offline device from the Tracker List and select the ‘Troubleshoot This Device’ button.

2. In the Troubleshooter pop up, select the ‘Create Ticket’ button.

3. Select the issue in the dropdown for the selected device or select the ‘Multiple Trackers’ button to create a ticket for multiple devices.

Selecting ‘Multiple Trackers’ will display a similar pop up with a dropdown to add additional devices.

Once you select ‘Submit,’ a confirmation pop up will appear.

NOTE: You can also create this ticket from the ‘Tracker Setup’ page. Navigate to ‘Setup’ > ‘Tracker Setup’ and select the ‘Troubleshoot’ button to prompt the Troubleshooter pop up.

Your device is programmed to check in to the portal every one minute when ignition is on and every one hour when ignition is off. If the device misses two ignition off events, it will show as “offline.”

 The device can go offline for a number of reasons, such as:

• The vehicle is parked in an underground parking garage or in a metal building.
• The vehicle is parked in an area with limited or no cellular network coverage.
• The device is uninstalled.
• The vehicle battery is lower than the minimum 11 volts needed for the device to operate.
• The device SIM may have been deactivated (requires Support assistance).

You can contact support via email or phone. We're here to help!

• 877-732-4980
• support@linxup.com

The wiring harness includes the red, white, black, yellow, and green wires.

• Connect the red wire to constant power.
• Connect the white wire to switched ignition.
• Connect the black wire to ground.
• Option to connect the yellow wire to ground to monitor a second PTO.
• The green wire is not used.
  • Snip the green wire end flush and tape it to the side.

NOTE: Unused wires should be taped out of the way and prevented from making contact with anything metal.

Your vehicle must be outside and not in a covered area so that it will receive GPS signal. When working properly, the blue and green lights will be on. You should see your car’s location on the map (may take up to two hours).

• The Green LED is for GPS status.
  • Solid light = searching for GPS satellites
  • Blinking = GPS signal is locked
• The Blue LED is for Cellular Network Connection Status.
  • Fast blinking = searching for cellular network (not connected)
  • Slow blinking = connected to cellular network
  • Solid = boot sequence failure

NOTE: To power cycle the device and bring it back online, please disconnect the tracker from the harness until the battery is dead (a few hours) and reinstall it.

Incorrect idling is reflected when the white wire is connected to a source of constant power, even when the vehicle ignition is off. 

• This causes the white wire to never lose power and the tracker never receives an ignition off event, showing “idling” on the portal.

To resolve this, connect the white ignition wire to a source that only has power when the vehicle is on. 

Your device is programmed to check in to the portal every minute when ignition is on and every hour when ignition is off.

If the device misses two ignition off events, it will show as “offline.”

This is caused by the red wire not being connected to a source of constant power.

• If the device goes offline when the engine is off and comes back online when the engine is started, this suggests the red wire is connected to a switched source that only has power when the vehicle ignition is on.

To resolve this, connect the red constant wire to a source that has power regardless of whether the vehicle is on or off.

False “unplugged” or “tamper” alerts are caused by the red wire not being connected to a source of constant power.

• If the device triggers an “unplugged” alert and goes offline when the engine is off and triggers a “tamper” alert and comes back online when the engine is started, this suggests the red wire is connected to a switched source that only has power when the vehicle ignition is on.

To resolve this, connect the red constant wire to a source that has power regardless of whether the vehicle is on or off.

The device shows a red circle when it registers the ignition as off. If you see only a red circle at different locations, the device thinks the vehicle is off at all times.

This can be caused by the white wire not being connected to anything OR the white wire is connected to a source that is not providing power when the vehicle is on.

To resolve this, connect the white ignition wire to a source that only has power when the vehicle is on.

The device is programmed to store data when it cannot connect to a cellular network or when that network connection is not strong enough to send data. 

NOTE: The most common reason for a device to store data while in an area that should have a strong cell network is network prioritization, where devices including tracking devices are given lower priority on the cell network so phones and tablets have fewer network issues.

Storing and forwarding data is a critical feature allowing the device to store the trip data and forwards this data to our servers when the network connection is strong again.